Another important aspect in data center life cycle is continuous operation and maintenance. A reliable operation of data center required proper operation knowledge and guidelines, this will ensure sustainable data center operation.

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TIM in depth knowledge and understanding about all aspect of mission critical data center life cycle can provide you complete and comprehensive guidelines to operate your mission critical data center.

TIM uses best practice proven methodologies comply with both ITIL and COBIT framework to provide you data center operation and maintenance comprehensive guidelines. Our services cover the following areas of data center operation and maintenance practices;

1. Service Operation Practices: Scope of Operational Support and Analysis Processes and Functions and How Operational Support and Analysis Activities Support the Service Lifecycle
2. Event Management Process: Process to Support Data Center Events, Event logs, Changes including Policies, Principles, Process Activities, Methods, Triggers, Inputs, and Outputs
3. Incident Management Process: Process to Support Data Center Incidents such as outages, equipment loss including Policies, Principles, Triggers, and Techniques for recovery
4. Problem Management Process: Handling of Identified Problems or Issues within the data center including root cause analysis, comprehensive fixes, improvements, and knowledge library inputs for future problem resolution.
5. Request Fulfillment Process: Approach to handle end user, organization requests for moves, adds, or changes to infrastructure within the data center
6. Access Management Process: Process for server, application, database, and physical access to the data center and its assets for end users.
7. Service Desk Function: Provides a support organization with rules and responsibilities for service support to end users